Acceptance of Terms

By accessing or using EAPWorks Studio's services, platform, or website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and EAPWorks Studio ("Company," "we," "us," or "our"). We may modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of our services after any such changes constitutes acceptance of the new Terms.

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case "you" or "your" will refer to such entity.

Description of Service

EAPWorks Studio provides a comprehensive, vendor-agnostic platform for deploying and managing WPA2-Enterprise networks, including:

• Automated RADIUS server deployment and management with intelligent configuration
• Certificate lifecycle management including issuance, renewal, and revocation
• User and device mapping services with role-based access controls
• Network policy enforcement tools and VLAN management
• Compliance reporting and comprehensive audit logging
• Technical support and consultation services
• Security assessment and vulnerability scanning tools
• Integration APIs for third-party business applications
• Training and educational resources for network security best practices
• Incident response and forensic analysis capabilities
• Automated backup and disaster recovery services

Our services are specifically designed for small to medium-sized offices seeking enterprise-grade network security solutions without the complexity typically associated with such deployments.

User Accounts and Registration

Account Creation

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Responsibilities

You are responsible for all activities that occur under your account. You must:

• Maintain the security of your login credentials and enable multi-factor authentication
• Notify us immediately of any unauthorized use or security breaches
• Ensure all account information remains accurate and up-to-date
• Comply with all applicable laws and regulations in your use of our services
• Use strong passwords and follow security best practices
• Regularly review account activity and access logs
• Promptly update contact information for security notifications
• Maintain appropriate user access controls within your organization
• Report any suspicious activity or potential security incidents

Account Suspension and Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose security risks to our platform or other users.

Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You may not:

• Use our services for any illegal or unauthorized purpose or violate any applicable laws
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• Interfere with or disrupt our services, servers, or networks connected to our services
• Transmit viruses, malware, or other harmful code through our platform
• Reverse engineer, decompile, or disassemble our software or attempt to derive source code
• Use our services to compete with us or develop competing products or services
• Share your account credentials with unauthorized parties or create multiple accounts
• Engage in any activity that could damage our reputation or business relationships
• Use automated tools to access our services without explicit written permission
• Attempt to circumvent security measures or access controls
• Violate the privacy rights of other users or collect personal information without consent
• Use our services to send spam, unsolicited communications, or malicious content

Service Availability and Support

Service Level Commitments

We strive to maintain high service availability with a target uptime of 99.9% for our core platform services. However, we do not guarantee uninterrupted access as we may perform scheduled maintenance, updates, or modifications that temporarily affect service availability.

Maintenance and Updates

We reserve the right to perform maintenance, apply security updates, and make improvements to our services. We will provide reasonable advance notice for scheduled maintenance that may affect service availability.

Support Services

Support services are provided according to your subscription plan and may include:

• Email support with response time commitments based on issue severity
• Phone support during business hours for critical issues
• Online documentation, knowledge base, and training resources
• Community forums and user groups
• Professional services for complex deployments
• Emergency support for security incidents

Payment Terms

Subscription Fees

Services are provided on a subscription basis with fees as specified in your service agreement or order form. All fees are stated in U.S. dollars and are non-refundable unless otherwise stated in writing or required by applicable law.

Payment Processing

Payments are processed through third-party payment processors. You authorize us to charge your designated payment method for all applicable fees, including subscription fees, overage charges, and professional services.

Late Payments and Suspension

Late payments may result in service suspension after a grace period. We reserve the right to charge late fees of 1.5% per month on overdue amounts and to suspend services for accounts with outstanding balances exceeding 30 days past due.

Price Changes

We may change our pricing with 30 days' written notice. Price changes will take effect at the beginning of your next billing cycle after the notice period.

Intellectual Property Rights

Our Rights

EAPWorks Studio retains all rights, title, and interest in our platform, software, documentation, methodologies, and related intellectual property. You receive only a limited, non-exclusive, non-transferable license to use our services as specified in these Terms.

Your Content and Data

You retain ownership of your data and content. By using our services, you grant us a limited license to process, store, and transmit your content as necessary to provide our services. This license includes the right to make backup copies and perform necessary technical operations.

Feedback and Suggestions

Any feedback, suggestions, or ideas you provide to us regarding our services become our property and may be used without compensation or attribution.

Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for ensuring that your use of our services complies with applicable data protection laws and regulations, including but not limited to GDPR, CCPA, HIPAA, and other relevant privacy legislation.

We implement industry-standard security measures to protect your data, but you acknowledge that no system is completely secure and that you use our services at your own risk.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EAPWORKS STUDIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR OUR SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Indemnification

You agree to indemnify, defend, and hold harmless EAPWorks Studio and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our services or violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights, including intellectual property rights
• Any content or data you submit, post, or transmit through our services
• Your negligent or wrongful conduct
• Any breach of your representations or warranties
• Claims by third parties related to your use of our services

Termination

Termination by You

You may terminate your account at any time by providing written notice to us. Termination will be effective at the end of your current billing period, and you will remain responsible for all charges incurred through the end of that period.

Termination by Us

We may terminate or suspend your account immediately, without prior notice, if you violate these Terms, fail to pay fees when due, or for any other reason at our sole discretion. We may also terminate these Terms with 30 days' written notice.

Effect of Termination

Upon termination, your right to use our services will cease immediately. We may delete your data after a reasonable period following termination, subject to our data retention policies and legal requirements. You remain responsible for all charges incurred prior to termination.

Governing Law and Disputes

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or our services shall be resolved through binding arbitration administered by the American Arbitration Association in Phoenix, Arizona, under its Commercial Arbitration Rules.

Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other agreements referenced herein, constitute the entire agreement between you and EAPWorks Studio regarding the subject matter hereof and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Force Majeure

Neither party will be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, acts of government, or network failures.

Contact Information

If you have any questions about these Terms of Service, please contact us: